Painpoint
Common citizens face difficulty in following up approval workflows for documents, requests, or permissions with government/organizations.
Solution
A WhatsApp-integrated automated workflow system enabling citizens to submit requests, track approvals, receive notifications, and get feedback seamlessly.
AI Component
AI-driven smart routing of requests, predictive delay alerts, and natural language understanding for citizen messages.
Technical Approach
Citizen request input via WhatsApp → NLP processing → Automated workflow routing → Status tracking dashboard → Notifications & Reports.
Input Screens
Citizen Request Form
Admin Approval Panel
WhatsApp Message Preview
Escalation Form
Training Module
Feedback Form
Reports / Dashboards
Effort & Budget Justification
| Phase | Hours | Rate (INR/hr) | Subtotal (INR) |
|---|
| Analysis | 40 | 500 | 20,000 |
| Design | 50 | 500 | 25,000 |
| Coding / Development | 160 | 500 | 80,000 |
| Code Review / Testing | 70 | 500 | 35,000 |
| Deployment / Integration | 20 | 500 | 10,000 |
| Training | 60 | 500 | 30,000 |
| Total | 400 | - | 200,000 |
|---|
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